Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. On cancellation 5% of the amount will be deducted as it gets charged by payment gateways.

If your order status is processed then it can not be cancelled in that case.

Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time (15 days not including 2-3 day processing)
  • Replacement if shoes does not fits you and you have received size what you have ordered. (Subjected to size availability)
  • You receive the wrong size other than you ordered. (Replacement Available)
  • Need to send the shoes back to us on your own within 24 hours of delivery and provide Courier slip
  • You Receive a defective/damaged product (Must have Parcel Opening Video for replacement)
  • No Returns or Refunds on 2nd copy shoes. Please do not ask buy at your own Risk (We only guarantee you will get same as shown on website)
  • Please do not ask for replacement or returns apart from above mentioned conditions as these are replica shoes and come with no warranty and guarantee.
  • No refund & exchange if do not like the shoe.

We do not issue the refund/return if:

  • No Unboxing Video for the product received.
  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address or Courier Delays)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. delayed due to lock down and Covid-19 Issue).

You can do it by sending a message on Contact Us page.

Important Note (Please read Carefully):

👉🏻 No exchange No Return No Refund on dislike basis. We try to give best, but every customer taste n preference is different.

👉🏻 360-degree unboxing parcel video required in case of any damage or wrong and missing item. Issue must be clear in video without any pause or cut and reported within 24 hours of receiving parcel.

👉🏻 In case of Return by courier due to any reason, Reshipping fees needs to be paid, no refund in any case, so give proper address n contact number, also track your parcels

👉🏻 Share preferred courier service always, if not done will be send as per choice. And if your tracking not update in next 24-48 hour. please inform Immediately

👉🏻If tracking is shared, please be little responsive to track it, report within 7 days if Product not received. No complaints will be entertained after that.

👉🏻 Slightly color vary or light-dark due to digital photography or mobile-computer monitor settings can be there.

👉🏻Due to heavy dispatch sometimes tracking may get delayed but it is always dispatched on time.


Customer Support SastaJoota