Order cancellation
All orders can be cancelled until they are shipped.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (10 days not including 2-3 day processing)
- You receive the wrong size other than you ordered.
- You Receive a defective/damaged product (Must have Parcel Opening Video for replacement)
- No Returns or Refunds on 2nd copy shoes.
- Please do not ask for replacement or returns apart from above mentioned conditions as these are replica shoes and come with no warranty and guarantee.
We do not issue the refund/return if:
- No Unboxing Video for the product received.
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).
*You can submit refund requests within 10 days after the guaranteed period for delivery (15 days) has expired.
You can do it by sending a message on Contact Us page.
Important Note:
Dear all
_PLEASE MAKE A VIDEO🎬 WHILE OPENING THE PARCEL for all reasons📦….IF THERE IS DAMAGE AND MISSING ITEM SEND ME VIDEO… WITHOUT VIDEO I WILL NOT ACCEPT. _
It’s compulsory 👆🏼
👉🏻 Without pause & cut
👉🏻 Full video from start to end
Whatever missing or damage we need full unboxing video
Please cooperate*
THIS REQUEST TO ALL VIDEO COMPULSORY OTHERWISE THIS ONLY YOUR RESPONSIBILITY NOT MINE👏
Thanks
Customer Support SastaJoota